How To Talk To An Automobile Repair Technician

18258745-300x199If you own a BMW, Audi or Volkswagen, and you live in the Roseville area of Sacramento, we are always happy to answer your questions.

Performance Motor Works believes in providing our customer’s with the best possible service at an affordable price. To help educate our customers we have put together some ideas for when you need to have us work on your automobile.

  1. Take 5 – minutes to write down what your vehicle is doing (or not doing), before you call or go to a shop. Make notes of every detail. Is your car making a noise? Describe how it sounds. Where do you think it’s coming from? Is your car running sluggish? When and how often does the problem occur and under what conditions? Ask yourself a lot of detailed questions. Ideally, you would jot these down as they occur (except when driving :-) )
  2. 3 Most Important Points – that any shop should satisfy before leaving it to be repaired or serviced.
    – Make sure you have the complete attention of the person assisting you.
    – That you and the person helping you have agreed upon the course of action to solve your problem.
    – You have received a thorough and complete inspection and written estimate.
  3. Ask Questions – Once you’ve done your part in describing your vehicle’s problem as clearly as possible, ask questions. No good technician will simply listen to your description of a problem and say, “Ok, I’ll fix it.” Ask the technician or customer service rep for their recommendations as to what is “required” vs. “suggested” to be repaired or replaced. The shop may charge for a diagnosis, though at Performance Motor Works we provide all our customers with a FREE 21 Point Inspection. That’s money well spent, so the technician can pinpoint the problem(s).
    Ask questions like:
    • What would cause such a condition?
    • What industry standards guide service on that vehicle system?
    • Can the problem be “repaired” or will it require “replacement” of parts?
    • How is the repair performed, in general terms?
    • Could the repair process itself affect other vehicle components (for example, will belts or hoses have to be disconnected or replaced as part of the repair)?
    • How long will it take?Never be afraid to ask questions. As the saying goes, the only dumb question is the one that wasn’t asked!
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