“We just wanted to take a moment to thank you for the wonderful service we had during our recent BMW repair at your shop. We have never owned a BMW and we were baffled and confused when dealing with other repair shops (especially with their prices!).
When we decided to call your shop we were pleasantly surprised. You were very understanding, patient and kind and helped us to further understand what was wrong and what repairs were needed. We also really appreciated the up front pricing and honesty in diagnosis after our car was in your shop.
All in all, we saved over $500 in comparison to the other shop estimates for the same repairs. We were dealt with kindly and not in a condescending fashion and had our BMW diagnosed and repaired within one day! Wow!
I have already spread the word to several people and will continue to do so. Thank you, and we look forward to working with you again.
“It’s hard to believe that 5 years has gone by so quickly. I learned very quickly how you do business. You were always honest, professional, knowledgeable and very fair. You and your staff would treat me like I was a part of your family.
I have had several BMWs since our relationship began and would not trust anyone else with my cars. My children drive the cars and I know I can trust they are driving well maintained cars because of you and your staff. I talk with other customers who have you maintain their cars (other than a BMW) and they always rave about the same top-notch service and quality care you and your staff provide.
Thank you Dave, for running a business that does outstanding work, in a professional manner, that is fair to all involved.”
“Whenever I encounter great service I am compelled to write the owner of the company and let them know about it. My recent experience with Performance Motor Works is a prime example of that. I have had several occasions over the years to have my cars serviced. As you can well imagine some of those have left me less than fulfilled as a customer. I am please to report that now that I have found Performance Motor Works my car service issues are over!
Every aspect of your business displays an above standard measure of great customer service. I can tell that it is your commitment to this standard that makes the difference. Starting with my phone inquiry, right down to paying my invoice (which actually details what I paid for………..unusual for a car maintenance invoice these days!); I found your business model to be exceptional. Congratulations on operating a local business ‘outside the lines’ and making me feel so welcome and reassured about the service my BMW receives.”
“Betty & I would like to express our appreciation for the superior work you and your staff of technicians do in maintaining and repairing our BMWs. We respect your honest and forthright approach to business and your professional performance capabilities. You are to be commended for operating a service business that consistently lives up to its representations of professional work and fair treatment – foundations of a successful business and customer satisfaction. We are pleased to recommend Performance Motor Works to anyone interested in reliable automotive services.”
“Thanks so very much for the efforts in repairing our car. We are very aware of how difficult it can be to find an honest, quality-minded repair business with whom to do our business. As such, we are grateful for the service provided by Performance Motor Works. It is a treat to drive our car after the most recent fuel injection cleaning – wow! what a difference. We have been very pleased and will continue to do business with you!”
“You have restored my faith in car repair with quality and professionalism. I am so happy to have A/C that works great, thanks to all your efforts. I will remain your loyal customer.”